Empowered Mind Coaching
Umjothi Basdew
1. Introduction
Empowered Mind Coaching (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our services.
2. Information We Collect
We may collect and process the following types of personal information:
Full name and contact details (email address, phone number)
Billing and payment information
Personal goals, coaching notes, and session information
Website usage data (such as IP address, browser type, and cookies)
3. How We Collect Information
We collect information in the following ways:
When you sign up for coaching services or programs
When you communicate with us via email, phone, or messaging platforms
When you complete forms, surveys, or questionnaires
Through our website and use of cookies or tracking technologies
4. How We Use Your Information
Your information may be used to:
Provide and manage coaching services
Communicate with you regarding sessions, updates, or support
Process payments and send invoices
Improve our services, programs, and user experience
Send marketing communications (only with your consent)
5. Legal Basis for Processing (POPIA Compliance)
In accordance with the Protection of Personal Information Act (POPIA), we process your information based on:
Your consent
The necessity to perform a contract with you
Compliance with legal obligations
Legitimate business interests
6. Sharing of Information
We do not sell or rent your personal information. We may share your information with:
Payment processors and service providers (for billing and operations)
Legal or regulatory authorities when required by law
Third-party platforms used to deliver our services (e.g., scheduling or communication tools)
All third parties are required to handle your data securely and in compliance with applicable laws.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against:
Unauthorized access
Loss, misuse, or alteration
However, no method of transmission over the internet is completely secure.
8. Data Retention
We retain your personal information only for as long as necessary to:
Provide services
Comply with legal and regulatory obligations
Resolve disputes and enforce agreements
9. Your Rights
Under applicable data protection laws, you have the right to:
Access your personal information
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent at any time (where applicable)
To exercise these rights, please contact us using the details below.
10. Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience. You can control or disable cookies through your browser settings. Please note that some features may not function properly without cookies.
11. Third-Party Links
Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
12. Confidentiality of Coaching Sessions
While we maintain strict confidentiality, information shared in coaching sessions may be recorded in notes for service delivery. These records are securely stored and only accessible to authorized personnel.
13. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted with an updated effective date. Continued use of our services indicates acceptance of the updated policy.
14. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Empowered Mind Coaching
Umjothi Basdew
By using our services, you acknowledge that you have read and understood this Privacy Policy.